FAQ
SHIPPING & DELIVERY
Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to get your styling tools to you as quickly as possible:
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Free Shipping (7-14 business days): $0
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Standard Shipping (7-14 business days): $10
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Express Shipping (3-6 business days): $20
Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.
Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.
ORDERS & PAYMENTS
Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.
RETURNS & WARRANTY
Q: What is your return policy? A: We want you to love your hair! If you are not completely satisfied with your purchase, you can return your unused item in its original packaging within 30 days of delivery for a full refund.
Q: My hair dryer arrived damaged or isn't working. What should I do? A: We hold our products to the highest standards, but if something goes wrong, we’re here to fix it. Please take a quick photo or video and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.
PRODUCT & USAGE
Q: Do your hair dryers work with standard US electrical outlets? A: Yes! All our hair dryers are specifically designed for the US market and operate on standard US voltage (110V-120V). No voltage converters or adapters are needed.